All orders on thoughtsofdog.com have a 2 day processing time. Once orders are processed, they are then shipped out. Shipping times depend on your location, but can be estimated as follows:
Orders shipping within the continental United States can expect to receive their orders within 3-8 days after it ships from our facilities, depending upon destination.
International transit times are not guaranteed and we provide the following as estimates only.
UK: We are now required to collect 20% VAT on orders shipping to UK at time of checkout. Orders shipping to UK will arrive in 5 - 15 days. Finding more affordable shipping rates to UK for a US based small business has been incredibly challenging. We will continue to look for solutions and alternatives.
Orders shipping to Canada,Germany, France, Japan, Italy, Spain, Australia, Brazil, Hong Kong, Austria, Greece, Croatia, New Zealand, Singapore, Belgium, Ireland, Estonia, South Korea, Denmark, Israel, Gibraltar, Finland, Portugal, Hungary, Netherlands, Latvia, Norway, Lithuania, Poland, Luxembourg, Sweden, Malaysia, Switzerland, Malta or Russia will arrive within 5 - 15 days.
Orders shipping to other countries will arrive within 30 days but times are not guaranteed.
An additional customs and tax fee can occur on any international shipments. This fee is not in our control and is up to your country and how they handle a merchandise package. We do not receive any of this tax. Some orders with multiple items may ship the items separately, causing multiple customs fees to occur. Again, we cannot do anything to combat these fees. We do ask that you stay aware of customs fees when ordering from Thoughts of Dog.
If you have any questions regarding your order's shipment, please contact us at firstname.lastname@example.org.